Built to be
kept working.

What we cover.

If something fails because of how it was made, we repair or replace it for one year from delivery, at our cost. That covers seams that open, hardware that breaks, zips that fail, magnets that lose their hold and insulation that migrates through the shell.

It does not cover wear, accidents or the ordinary ageing of cloth. A shirt that fades and softens is doing what it was designed to do.

We chose one year because it is what a brand with no production history can honestly promise and fund. It is not a claim about how long the garment lasts, and it is not a statement that faults stop appearing after twelve months. If something fails later and it looks like a fault rather than wear, write to us. We would rather look at it than hide behind a date.

Parts.

The Cumulus Jacket ships with its repair patches in the box, because a puncture is the failure that jacket actually has. That one is paid for already.

Inside the warranty year, a part that failed because of how it was made is replaced at our cost, postage included. That is the warranty doing its job and it is written above.

Outside it, we sell spares at what they cost us while we have them. Patches, snaps, magnet pairs, cord locks, buckles, and a replacement collar for the Hangar Jacket. We are not promising a stocking period, because a company that has not manufactured anything cannot fund a warehouse or honestly predict how long a supplier keeps a trim in production. When something runs out we will say so on the product page rather than quietly stop answering the email.

What any tailor can fix.

The Mesa Shirt, Basin Pant, Envoy Shirt and Quorum Trouser are drawn so an ordinary alterations shop can work on them. Side seams are pressed open with the two edges finished separately, spare cloth is held in the side seams and, on the trousers, the seat and hem. Nothing is bonded that should be sewn. The factory specification treats that allowance as a requirement rather than a preference, and we will print the exact figures on each product page when it ships.

We do not pay for alterations or for repairs to wear. We would rather spend that money on leaving the cloth in the garment in the first place.

What we do not promise.

We are not offering a repair workshop, a lifetime guarantee or free repairs for damage. Plenty of new brands promise those and quietly stop. A guarantee that outlives the company is worth nothing, and we would rather under-promise on a product that does not exist yet.

Some repairs are not a tailor job. A down jacket with an open baffle seam or flattened fill needs someone with the equipment to reblow it. We have not appointed anyone to do that work and we are not going to pretend otherwise. If it turns out we cannot place a repair economically, we will tell you that and refund or replace under the warranty instead of leaving you holding a jacket nobody will touch. Prices, and whoever does the work, get published when Drop 001 ships.

Your legal rights.

This warranty sits on top of the rights you already have under consumer law, and takes nothing away from them.

In the United States this is a limited warranty. Some states do not allow limits on how long an implied warranty lasts, so those limits may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

In the EU and the UK the seller is liable for goods that do not conform to the contract, ordinarily for at least two years from delivery. That is your right, not a favour from us. Where it is longer or stronger than anything written above, it wins, and nothing on this page should be read as shortening it.

Preorder refunds and delivery terms are separate and live in the preorder terms.

Questions, or something that broke: hello@fieldlabgear.com.